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AI reshapes the insurance industry: The first step is "improving operational efficiency," and the second step is "enhancing underwriting capabilities."

AI reshapes the insurance industry: The first step is "improving operational efficiency," and the second step is "enhancing underwriting capabilities."

Artificial intelligence is igniting a new "industrial revolution" in the insurance industry. Over a multi-year adoption cycle, this transformation will fundamentally reshape the industry's operational efficiency and profitability. Rather than a momentary upheaval, this is a phased evolution: The first stage focuses on improving back-office operational