Lynk & Co Z20 voice command mistakenly turned off headlights, causing highway collision; official emergency OTA fix issued.

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Author | Chai Xuchen

Editor | Zhou Zhiyu

In the early morning of February 25, an accident caused by the Lynk & Co Z20's in-car voice command recognition error, which led to all the vehicle's lights suddenly turning off on the highway and resulted in a collision with the guardrail, pushed the issue of safety redundancy in smart cockpits into the spotlight.

According to the car owner involved, the incident occurred around 1 a.m. on February 25. At the time, he was driving a Lynk & Co Z20 on a dark highway with no street lighting. To get a better driving view, the owner tried to turn off the interior reading light and habitually activated the voice assistant to issue the command.

However, the system did not accurately recognize the command "turn off the reading light." Instead, it performed a more thorough operation—instantaneously turning off all the car's lights, including the headlights.

In a panic, he tried to quickly turn the headlights back on using a voice command, but the system failed to recognize the command again. Video footage shows that when the owner repeatedly asked the system to turn the lights back on, the system responded, "I don't know how to do that yet."

With no visual guidance whatsoever, this Lynk & Co Z20 eventually lost control and slammed into the highway guardrail. Fortunately, the accident only resulted in vehicle damage and no casualties.

Lynk & Co responded quickly. On February 26, Lynk & Co Deputy General Manager Mu Jun publicly responded on his personal Weibo: "Last night, there was a situation where the headlights of a Lynk & Co Z20 were turned off during driving due to a voice misoperation. Today, we completed an optimized voice control solution as a top priority, which has now been pushed via the cloud update. From now on, headlights can only be turned off manually while driving, so please rest assured."

Although the response was swift, people are still curious: why was the voice system given the highest authority to turn off headlights with a single command when the vehicle was traveling at high speed? Some Zeekr owners have told Wallstreetcn that similar issues have occurred in Zeekr models, which share the same platform with Lynk & Co.

Although this accident has been tentatively resolved with the official's quick fix, the deeper issues exposed behind it are still worthy of reflection by the entire new energy vehicle industry.

In recent years, as the "new four modernizations" of automobiles have progressed, car companies have prided themselves on creating "smart cockpits" by removing physical buttons and integrating all functions into big screens and voice controls. Voice assistants have indeed brought a certain convenience to in-car interaction, but when it comes to the underlying logic of safety, "intelligence" must never override "safety."

Core driving functions such as headlights, wipers, brakes, and steering must adhere to the strictest safety redundancy standards in their operational logic. When the vehicle is in motion (especially at high speed), the system should be able to veto any dangerous instructions.

Lynk & Co's attitude and efficiency in "patching overnight" this time is commendable, but this incident is also a warning to all car manufacturers, new and old.

While pursuing fridges, color TVs, big sofas, and cool AI interactions, it is ultimately a reverence for life, respect for common sense, and keeping the bottom line on vehicle safety that are the fundamental skills car companies should practice.

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