Trump launched the AI government portal America.gov and signed an executive order requiring agencies to integrate and access it within 90 days.
The Trump administration is reshaping access to federal services with artificial intelligence, but uncertainties remain regarding data privacy and the implementation of the technology.
On September 29, U.S. President Trump signed an executive order to officially launch the AI-driven government portal America.gov, requiring all federal agencies to connect their public-facing systems to the platform within 90 days, aiming to replace more than 29,000 fragmented government websites with a single portal.
The platform currently operates as a chatbot, allowing users to ask questions in natural language and inquire about various government services, from passport applications to social security card replacements. However, full functionality is not expected to be available until 2027, at which time the platform will be upgraded from "answering questions" to "directly handling business."
This move is the latest in a series of initiatives by Trump to push forward his artificial intelligence strategy during his second term. He stated at the launch event:
With America.gov, the entire U.S. federal government will be at your fingertips.
The launch event, titled "Hello, America," brought together tech heavyweights such as Elon Musk of Tesla and Jensen Huang of Nvidia, highlighting the Trump administration's determination to make AI-driven government reform a core policy issue.
The functionality is still in its early stages, and questions remain about the details of privacy protection.
Despite its impressive release specifications, the current version of America.gov still has rather limited functionality.
The platform can currently only answer questions and guide users to the relevant government service portals; it cannot directly handle business online.
Full "Action" capabilities are expected to launch in 2027, at which time users will be able to submit documents and track processing progress directly on the platform without having to switch to other systems.
Questions regarding data privacy remain unanswered. The website's privacy notice claims that "AI service providers do not retain users' questions or answers," but notes that America.gov itself may cache answers for up to two hours.
The White House did not provide further details regarding the relevant technology procurement agreements and user information protection mechanisms.
At the same time, the AI procurement process and contract arrangements behind the platform are not yet transparent, and how to ensure data compliance in large-scale deployment remains one of the core issues of concern to the outside world.
Executive order establishes integration framework
The executive order signed by Trump, titled "Simplifying Access to Government Services Through America.gov," explicitly requires the General Services Administration (GSA) administrator, the National Design Studio (NDS) administrator, and the Office of Management and Budget (OMB) administrator to establish the platform as "the single gateway for the American public to access government services online," and requires the simultaneous integration of the authentication system Login.gov.
The order requires all federal agencies to complete the integration within 90 days, meaning deployment must be completed no later than the fourth quarter of 2025. America.gov is technically powered by Google's Gemini and Grok from Musk's xAI.
The project is spearheaded by Airbnb co-founder Joe Gebbia, who was appointed by Trump as the first Chief Design Officer in U.S. history and will lead the National Design Studio, established by executive order in August 2025. According to CNBC, the platform is specially trained to use official information from the U.S. federal government as its sole source of knowledge.
In terms of organizational positioning, NDS follows the model of Musk's Department of Government Efficiency (DOGE) in terms of organizational structure, but the strategic focus has shifted. DOGE focuses on cutting staff and expenses, while Gebbia's studio focuses more on optimizing the interaction experience between the public and the government.
The website currently aggregates information from approximately 29,000 government websites, and once a government website is updated, the content will be instantly synchronized to the America.gov platform.
In his speech, Trump specifically thanked Gebbia, chief brand designer Peter Arnell, and DOGE member Edward Coristine, who goes by the online name "Big Balls" and is hailed as the project's chief engineer.
Trump also positioned Musk as "a key figure in the initial vision of transforming government through technology and bringing in talent." Gebbia, at its press conference, acknowledged past problems:
There is one topic that can unite everyone, regardless of gender, age, or political stance: government websites are a nightmare.
His first DOGE project was to replace the retirement management system that federal employees relied on paper records kept in an abandoned limestone mine in Pennsylvania.
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